Our staff monitors the phone Monday through Friday 9:00am – 4:30pm. If we are on a call or at a property, our professional answering service, available 24 hours a day, 7 days a week, 365 days a year, will answer your call and notify us immediately by email. We will return calls quickly between the hours of 9:00am and 4:30pm.
After hours messages are returned the next business day
Emergency maintenance is done the same day the request is received
Non-emergency maintenance requests received after 4pm are responded to the next business day and completed as soon as possible.
Please follow up after a maintenance request to let us know it was completed.
Please email maintenance requests to: firstname.lastname@example.org
Emergency Contact Information
Call 617-734-6900 tell the representative you have an emergency and your message will be returned immediately.
An emergency may consist of: No heat, fire, flood, smoke and/or carbon monoxide detectors not working, toilet not working & other issues of a serious matter. All other concerns can be resolved the next business day.
Monday through Friday 9am to 4:30pm residents may call 617-734-6900, and we can meet you at property to let you in. If you don’t have transportation and if we are able, we will drive to your apartment, check your identification and let you in.
After Business Hours Lock Outs
Page 781-673-5451 OR call 617-254-3742
PAY the Locksmith directly. Residents are responsible for paying the locksmith
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