Property Management Blog

Managing Tenants with Service Animals and Pets

System - Monday, January 14, 2019
Property Management Blog

Allowing tenants to keep animals on the property can make them feel comforted and safe. Since the management of tenants with service animals and pets is now a key concern, it is important to be educated on the matter. Here are some ways of managing tenants with service animals and pets.

Differentiating between pets and working animals

It is wise to distinguish pets from working animals when it is a matter of documenting animals. Tenants who are traditional pet owners may need a different kind of accommodation compared to those with service animals. For instance, there may be a limit on how many pets a tenant can keep in their home. Though, a tenant with disabilities could have multiple service animals to assist them in various ways.

Employing business management software

Using software can help you document your tenants along with their pets and service animals in a more effective and efficient manner. Landlords and property managers can enjoy the convenience of tracking everything on their smartphones. When they decide to visit a property, it is much easier to identify if the pets in sight are on record. With newer and improved versions, the functionality of the software also tends to improve over time.

Knowing the laws and regulations

You must be familiar with the laws pertaining to the management of tenants with disabilities and their service animals. The Fair Housing Act and Section 504 of the Rehabilitation Act of 1973 makes it necessary for housing providers to offer reasonable accommodations for disabled people. The two laws, combined with the Americans with Disabilities Act, require housing providers and managers of public spaces to accommodate tenants with service animals. There is also no limit on the number of service animals a tenant may keep.

Management of tenants with service animals and pets can be crucial to retaining top quality tenants, so be sure to familiarize yourself with applicable laws and utilizing available technology.

At BBA Management, we offer full-service property management in Greater Boston cities like Brookline, Newton, Fenway, Kenmore and Cambridge. You can also contact us or call us at 617-734-6900 or send us an email at

You can also connect with us on TwitterFacebookGoogle plus and LinkedIn for more tips and advice.