Property Management Blog

How Can Landlords Keep Tenants Happy?

System - Saturday, January 10, 2015
Property Management Blog

Keeping tenants happy is very important for landlords. The relationship between tenants and landlords is as important as any other relationship and keeping it positive is essential in ensuring you have good tenants. As a landlord, or a property manager taking care of someones rental property, it is wise to have happy tenants who would prefer to rent from you every year instead of moving somewhere else at the end of their lease. It also makes financial sense to renew a lease with a current tenant because when one tenant leaves, you do not often find another one immediately. The time spent in looking for a new tenant is actually money wasted that could have been rent earned.

So, how can landlords make sure that tenants are happy with them?

Landlords Must be Honest

You have probably heard that “Honesty is the best policy”, however, many people don’t really take this adage too seriously. In any relationship, trust can prove to make or break a good connection between people and landlords and tenants are no different. Make sure that whatever you say or do is within the laws of Massachusetts and that you do not deliberately state anything that could be untrue. No one likes working with dishonest people and you can be sure that your ex-tenant is going to tell everyone and anyone about your tendency for tall tales.

Respect Your Tenants

Respect is a two-way street; you have to give some if you want to earn some. No one likes being treated condescendingly or rudely. Don’t barge into your tenant’s apartment, even though you own it, without informing them beforehand and making sure they will not be inconvenienced by your visit. If you want them to take care of what’s yours, you have to take care of them.

Be Prompt in Communication

One of the most common complaints that tenants have against landlords is their inability to communicate promptly. If a tenant needs an urgent repair, it is your duty to get back to them with a reply as soon as possible. If you don’t have time to deal with your tenants, you should consider hiring a property manager to take over these responsibilities so you don’t lose good tenants.

Appreciate Good Tenants

Many tenants truly take care of rented properties like their own. They place nice decorations around the porch, keep the kitchen looking clean and bright at all times and make sure the carpets and rugs are protected from damage. In return, landlords should reward them with a gesture to show their appreciation. A small thank you card or a little present will probably go a long way in keeping your tenants happy and satisfied.

Happy tenants are more inclined to stay on for longer periods and take care of your property more than unhappy tenants. All you need to do is be a bit more thoughtful, polite and human.

If you are looking for any help or advice about managing your property and keeping your tenants happy, please contact BBA Management at 617-734-6900 or